Policies

Cancellation Policy

 Cancellations must be made online or by phone before 24 hours of the scheduled appointment time.  We do not accept voice messages as a form of removal. Less than 24 hours cancellation does not allow fulfillment of the appointment time and is subject to a full-service charge to the card on file. 

Late Arrivals

 We are excited to meet you and ask that you arrive five minutes early to begin your check in with your stylist. Arrival time after 15 minutes of the appointment start time is subject to be altered by the stylist to reduce running overtime for the next service. Arriving greater than 20 minutes post the appointment start time is considered a no show and subject to a full service charge. 

No Show

 Things happen, and we understand that sometimes plans do change. However, we are a commission based salon and in efforts to protect our staff; all no shows incurs 100% percent of the service charge for the service scheduled. We strongly encourage logging into the mobile app and canceling online 24 hours in advance. 

Extension Handling

Our team of stylists are hair extension engineers. However, Park Avenue Curls LLC is not responsible for foundation damage, loosening of the hair, split or broken strands (of the hair extensions)  due to services provided by Park Avenue Curls.  Thanks !

Privacy Policy

We do not share or sell client information for any reason. All information is kept protected and confidential.